The Burnavon

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Your Privacy

How we use your information


This page tells you about how we use your information and applies to people who:

– Book tickets with us
– Subscribe to our season mailings (via post and email)
– Use our website

People who book tickets with us

Once you book a ticket with us, a secure customer record is created to hold your details (name, address, telephone numbers and email address, if given). The record will also keep a list of the shows you book, and the mailings we send you. We use encryption software to protect your data and maintain strict security safeguards to prevent unauthorised access to it. Encryption means converting data such as your payment card number or home address into coded data to make it unrecognisable.

We take these details so that we can provide the service you have requested, contact you if we need to with regard to your booking, and let you know about events or shows that you may be interested in during future seasons. Please tell us at the time of booking if you do not wish to join our free mailing list and receive information about the Burnavon and related events. We will only pass on your details to other theatre organisations if you have given your expressed permission to do so.

People who subscribe to our season mailings

We will only send you information by post and email if you have told us that you are happy to receive it. At any time you can request us to stop sending you information, either by letting Box Office or our Marketing Officer know, or in the case of emails clicking on the unsubscribe link on the most recent email you have been sent.

People who use our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way that does not identify anyone.

The Burnavon cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity. Should you suspect a false entry has been made using your identity please contact Box Office on 028 8676 9949 or via email at 

Use of cookies by the Burnavon

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used so that websites can function, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers like Internet Explorer, Safari and Firefox allow some control of most cookies through their settings. This means you can choose to switch off cookies on your computer. To find out more about cookies, including how to see what cookies have been set on your computer and how to manage and delete them, visit

We use Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of Google Analytics across all websites you visit go to this page

Our Box Office software uses only one session cookie during the booking of tickets. This cookie is essential for the booking and purchase of tickets. It is set only for those people who have logged in using their user name and password. The cookie is deleted from your computer as soon as you complete your purchase or close your browser. 

We sometimes embed videos in show or event information pages from YouTube channels using YouTube’s privacy–enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally–identifiable cookie information for playbacks of embedded videos using the privacy–enhanced mode. To find out more please visit YouTube’s embedding videos information page.

This page was last updated on 12th May 2012.

 If you have any enquiries in the meantime, please contact Kate Keys, Marketing Officer on 028 8676 9949 option 3 or email 

Events Calendar

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